Refunds and cancellation

Last updated 27 September 2026

Summary

Unused account balance is refundable on request. Advertising spend already placed and work already completed are not, because the funds have left and the time has been spent.

Nothing here affects any statutory right that cannot be excluded by agreement.

Cancelling an ongoing engagement

Cancellation is made by email to harry@harryleyland.com and takes effect 30 days from the date the email is received, unless both parties agree an earlier date.

Campaigns continue during the notice period unless the Client asks for them to be paused, in which case advertising spend stops immediately and only fees already incurred remain payable.

Account balance

Any unused balance remaining after all incurred advertising spend and fees have been settled is refunded in full.

Refunds are issued within 14 days of the final reconciliation, to the original payment method. Where that is not possible, by bank transfer to an account in the same name.

What is not refundable

Advertising spend already placed with a platform. Once a platform has charged for delivery, the money is gone and cannot be recovered.

Completed work. Setup fees and management fees covering work already carried out, including campaign builds, landing pages, funnels and tracking configuration.

Leads already delivered. Charged leads that met the agreed criteria at the point of delivery.

Leads charged in error

Where a delivered lead did not meet the criteria agreed in the proposal, it should be raised within 14 days of delivery with the reason and the lead reference.

Where the claim is upheld, the charge is credited to the account balance or refunded, at the Client’s choice. Repeat enquiries from the same individual within 180 days are not charged in the first place.

Setup fees

The setup fee covers work carried out at the start of an engagement. Cancelled before that work begins, it is refunded in full. Cancelled part-way through, the proportion relating to work not yet carried out is refunded.

Payment disputes

Where something appears wrong on an invoice or a charge against the balance, email first. Most issues are a reconciliation question and are resolved within a working day, which is faster than a chargeback and leaves the payment record intact.

Who to contact

This website and the services described on it are provided by Harry James Leyland, operating as an independent contractor (autónomo) established in Spain.